Today is Mon, 19 April 2021
Criterion Theatre Covid-19 Safety Measures
You will have received a timed entry slot on your ticket. Please do arrive within your slot to help facilitate social distancing. If you miss your slot you may be asked to wait outside until an appropriate time.
Please do not attend the venue if you have any of the three main symptoms of COVID-19, or any member of your household or support bubble has tested positive for COVID-19. If you are not able to attend for this reason please contact us.
The three main symptoms are: a high fever, a new or continuous cough, a loss or change to your taste/smell.
We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry. If your performance is less than 24 hours away please contact the box office on firstname.lastname@example.org.
Please note there is currently no cloakroom facility and we ask our customers to bring minimal items with them. We perform bag checks on entry to the theatre.
We will be offering an in seat service for drinks and merchandise.
You will be sent a text message on the day of the performance where you can pre-order refreshments and merchandise for your arrival and interval.
Maximum bubble/booking size is 6 tickets. There are no group bookings available during social distancing restrictions.
Each ticket has a timed entry slot. Customers will need to be aware of their booking’s entry time.
Access description: Main entrance up a 15cm step from the pavement, through swing doors. All staircases have handrails on both sides and steps are highlighted. From the foyer there are 25 steps down and then 6 up to the Upper Circle; 32 steps down to the Dress Circle (1 step between rows); 51 steps donw to the Stalls.
Sound Amplification: Loop system available in all parts of the auditorium.
Guide Dogs: Guide dogs are allowed into the auditorium. Staff are available to dog sit for 2 dogs per performance in the theatre manager’s office.
Disabled Access: Wheelchair/scooter users should inform the Box Office in advance and come to the entrance in Jermyn Street, to the left of the stage door. There is a slight slope with handrails on both sides to the back of the Upper Circle. 2 spaces for wheelchair users next to C20. You cannot see a small part of the stage. Scooter users can access the venue, but have to be transferred. Transfer seating is available for wheelchair users and 1 scooter to aisle seats in Upper and Dress Circles. Each wheelchair user must bring a non-disabled companion.
Toilets: Men’s and women’s at Dress Circle and Stalls.
Disabled Toilets: Adapted toilet on your right on the way to the Upper Circle from the Jermyn Street entrance