As per the announcement of the Society of London Theatre, all theatres in the West End will be closed and productions will be ceased due to health Emergency against COVID-19 till the beginning of summer season. All the theatre activities were initially shut down on 16 March when Prime Minister Boris Johnson advised ‘Social distancing’ to avoid the spread of the virus by closing down crowded areas like theatres, markets and bars. Theatre performances were officially suspended on 20 March till 26 April which is now extended till 31 May.
The statement says:
“We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.
We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets.”
The statement also guides the customers regarding the cancellation of the bookings by saying:
“Theatre box office and ticket agents teams are continuing to work through the very high number of ticket orders affected by the cancellations. “An average of 300,000 people a week attend West End theatres, so this is a huge task. The situation is exacerbated by the fact that all our teams are now working remotely in response to government restrictions, many with reduced numbers of staff due to the virus, and this will be adding to the time it will take us to process your order.
“We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.”