We provide online support and all enquiries should be emailed to info@theatreticketsdirect.co.uk

Can I cancel or change the date of my booking?
Once you have paid for the tickets they cannot be cancelled or changed for another date. 

What if the show is cancelled?
Should a performance be cancelled for any reason, we will issue a refund or a credit note to be used towards any other booking or tickets can be exchanged for a future date. 

What are your delivery timeframes?
Tickets are sold primarily with E-ticket option only.  

I can't attend the show but have bought TicketPlan cancellation protection. Can my tickets be refunded?
TicketPlan cancellation protection covers you primarily in case of unexpected illness, failure of transport or other circumstances out of your control that are specified in their terms and conditions. TicketPlan will not refund if you have made a mistake when booking a particular date, changed your mind or can't attend for any personal reasons. TicketPlan full terms can be found here.

To apply for a refund with TicketPlan, please follow this link: http://www.ticketplangroup.com/refund-application-form

How to redeem my gift voucher?
Gift vouchers can be redeemed online. When you add tickets to your basket, click on the "Redeem Gift Voucher" link, where you will be able to enter your unique voucher code. Vouchers can be used for multiple purchases until their full value is redeemed. 

How can I buy accessible tickets?
If you need accessible or special needs seats, most of the venues we sell for have the facilities to deal with any specific requirements you may have, but prefer to make bookings for special needs seats with you directly. Therefore, accessible and special needs tickets are not available from Theatre Tickets Direct and bookings for accessible tickets should be made directly with the theatre.

What time should I arrive at the theatre?
It is recommended to arrive at the theatre at least 30 minutes prior to the performance.

What are Stalls and Dress Circle?
Stalls is short for Orchestra Stalls and is the 'ground floor' of the Auditorium. Dress Circle is the circle above the Stalls. Upper Circle is the circle above the Dress Circle. Balcony is the circle above the Upper Circle and is the cheapest in the theatre.

Are theatres open 7 days a week and on Bank Holidays?
Most are open Monday - Saturdays, but closed on Sunday except for a few shows. All main West End theatres remain open as usual during Christmas and New Year. They will only close on Christmas Day itself. However, many theatres may have an earlier start time on Christmas Eve. The rest of the time the theatres are open normally. In fact many have extra matinee performances. Most Theatres operate normally on all other Bank Holidays.

Is there a dress code when I go to the theatre?
There is no dress code for most theatres, however we would advise that customers dress smart-casual

Can I take photographs of the show?
Sorry, no video cameras, still cameras or recording devices are allowed to be used in any theatres.

What's the best way of travelling around London? Where can I park?
We always recommend travelling by public transport in and around London. Car parking in the capital can be very expensive. The best way to travel is by bus or tube. The London Underground is easy to follow and will connect you to all places of interest. London's Theatreland is a relatively small area and most theatres are within a short walking distance of each other.

Is it safe to use my credit card on Theatre Tickets Direct's website?
Theatre Tickets Direct uses the latest secure SSL processing to ensure that your card details remain safe and out of sight of potential fraudsters. Notice the small padlock symbol on any payment pages on the website, this indicates that you are using a secure connection.

Do the theatres have wheelchair access? Do they have induction loops for the hard of hearing? Most London theatres offer facilities for the disabled. Please check our venue description pages for latest information. However, for wheelchair access tickets you will need to contact the theatre directly to make your booking, as there are only a small number of such facilities at each venue.

Can my child/baby attend the theatre? Will the show be suitable for children?
All London theatres state that no babies in arms may be allowed to attend. This is to ensure that all customers enjoy the show. Young children are admitted only if they are over 3 years but are not encouraged to attend unless the parent is confident the child will not distract other members of the audience. Everyone must have a valid ticket and occupy a seat. Accompanying adults will be asked to remove any noisy infants. No refunds can be made in such circumstances. If there is a minimum age requirement it will normally be stated on the show description page

Do you offer child/student discounts?
Sadly, there are no reductions for children or students.

Can I order tickets from overseas?
Yes. We accept orders from every country. We will collect payment from you in British pounds (GBP).