Privacy Policy
Theatre Tickets Direct have created this privacy statement in order to demonstrate our firm commitment to the privacy of the details that you provide us when using this web site ("Site"). When you use the Site, you are consenting to the practices set forth in this Privacy Policy.
Your IP Address
We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is also used to help identify you and to gather broad demographic information about you. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police.
Cookies
A cookie is a small file that is automatically issued to your computer when you enter our Site and which is stored by the browser on your computer's hard drive. Cookies identify your computer, not the individual user of your computer. We also use Google Analytics to monitor how the website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the website, where visitors generally came from, how long they stayed on the website, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser.
Information We Request Directly From You
Our Site's order forms require you to give us personal information (like your name, address and/or email address). If you are ordering tickets, you will be asked to provide financial information (like your account or credit card numbers). The credit card number you enter when making a purchase will not be stored in our database.
How We Use Personal Information
Theatre Tickets Direct sell tickets on behalf of the venue or promoter that produces the event for which you buy a ticket. We refer to the venue or promoter from whom we obtain tickets to sell to you as our "Event Partner". Your personal information is shared between Theatre Tickets Direct and its Event Partner for the particular event for which you are buying tickets in accordance with this Privacy Policy and Theatre Tickets Direct' contractual relationship with its Event Partner. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you on the Site. If you provide Theatre Tickets Direct with an email address and consent to receive further promotional material, your address will be entered into Theatre Tickets Direct' monthly newsletter service. You will be given the opportunity to unsubscribe to the newsletter whenever a newsletter is sent to you.
Where we hold and process your personal data
Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers or their servers are based outside of the EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.
Opting Out
You may opt out of any of Theatre Tickets Direct regular email contact at any time even if you have previously indicated your consent to such contact at some other time by emailing us on unsubscribe@theatreticketsdirect.co.uk
How We Use Financial Information
Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.
Disclosure of Your Personal Information and Financial Information in Compliance with Laws
You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Theatre Tickets Direct, or to protect the rights, property or safety of Theatre Tickets Direct, users of the Site or others.
Transfer of Personal Information In Event Of Sale Of Theatre Tickets Direct Or Its Assets
In the event that Theatre Tickets Direct is sold, or transferred some of its assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information will remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of Theatre Tickets Direct.
Your rights
You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at info@theatreticketsdirect.co.uk Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
Other Sites/Third Party Vendors and their Privacy Policies
This Site may contain links to other web sites. Theatre Tickets Direct is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those web sites' privacy policies independently.
Our Security Precautions
This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. If you have any questions or concerns about this privacy statement, you can contact us at info@theatreticketsdirect.co.uk
Retention
If you book with us, we shall retain your personal data until you request we delete your account. This can be done by emailing: info@theatreticketsdirect.co.uk If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications.