There are level entrances to the Royal Opera House from :

• The New Arcade in the corner of Covent Garden Piazza. 
• Bow Street immediately to the left of the Paul Hamlyn Hall (close to the Box Office and Information Desk).
• There is lift access to all levels of the main auditorium except the Orchestra Stalls, which is reached by a single flight of stairs.

A lay-by allows vehicles to pull off Bow Street immediately outside the Paul Hamlyn Hall to drop off disabled passengers. The disabled parking bays on the opposite side of Bow Street and in Floral Street cater for the whole Covent Garden area, not just the Royal Opera House.

The Box Office, Royal Opera House Shop, Information Desk and Cloakroom are situated at the entrance level below the Paul Hamlyn Hall. Counter heights at the Box Office, in the bars and at some public telephone points are designed to be accessible for wheelchair users. One Box Office sales position, the Information Desk and bars have induction loops to assist customers with impaired hearing. Menus are available in large print. The Bow Street/Piazza Link Coffee Shop is also accessible to wheelchair users.

Guide dogs are welcome in the auditoria or can be looked after at the foyer cloakroom by front-of-house staff.